FAQ

Shipping FAQ:

  • How can I cancel my order? 
    • If you would like to cancel your order, please reach out to hello@kravjerky.com within 12 hour of placing the order, We will have this this processed for you – please be sure to include your name and order #.
  • How long will it take for my order to ship?
    • Most orders are shipped within 1-2 business days. However, order fulfillment may take 2-3 business days on large orders. 

**There are some circumstances that may result in delayed shipping or delivery: credit card payment error, address errors, carrier circumstances out of our control (severe weather, other delays).

  • How long will it take for me to receive my order?
    • Once the order is processed, orders are delivered within 3-7 business days, depending on your location within the US. 
    • Shipments ship from the Chicago-land area.
  • Do you currently ship to Alaska or Hawaii?
    • We do not, but our products are available on Amazon! 
  • Do you currently ship internationally? 
    • Not at this time. 

Returns/Refunds:

  • Not satisfied with your order?
    • Your name
    • Order number
    • Lot/expiration date stamped on the bag
    • Details around your order
    • We are committed to creating the best experience possible. We offer refunds and/or replacement product on a case-by-case basis. Please reach out to hello@kravejerky.com and include the following:
  • Looking to return product purchased in-store?
    • We’d love to hear about any issues with your purchase! While we can’t accept returns or create a refund for product purchased at retail, we’re interested in improving the quality of our product and your future experience. Please contact the store location for refund/return.

Ingredient FAQ:

  • I’m pregnant, is it safe for me to eat your jerky?
    • Please consult your doctor to ensure that KRAVE jerky is safe for you and your baby during your pregnancy. Your health and safety are our main priority. 
  • My four-legged friend just indulged in your product, what do I do?
    • Please consult with your pet’s veterinarian for next steps. 
    • Do your products contain nitrates or nitrites?
      • There are no nitrates or nitrites added to our products except for those that naturally occur in sea salt and celery seed.
    • Are your products certified Gluten Free?
      • Yes, they are! We use a gluten-free soy sauce for products containing soy. 
    • Where is your jerky made?
      • Our jerky is currently made in Michigan, USA. 
    • What allergens does your facility use?
      • Our KRAVE jerky is produced in a facility that comes in contact with fish, soybeans, dairy, celery, mustard and sesame seeds. Though not 100% guaranteed, our facility goes through an extensive sanitation process to eliminate the possibility of cross contamination.
    • Are your products Dairy Free?
      • Yep!
    • Are your products Kosher?
      • Not at this time, though this is something we are exploring. 
    • Do you use MSG?
      • We do not add any MSG in our products, except that which naturally occurs in soy sauce. 
    • Are there any artificial preservatives in your jerky?
      • No way! 
    • Do you have a wholesale website?
      • Sure do! Head over to www.wholesale.chefscutrealjerky.com to apply.
    • How quickly should I consume my product after opening?
      • Please consume KRAVE within 3 days of opening the bag for optimal taste and freshness.